Getting help

A person, within one business day

No ticket queue and no support tier. The people who answer are the two who prepare the returns.

Email info@taxed.ch Send the assessment form

Mon–Fri, 09:00–18:00
English · German · French
One business day

Four ways through

Emailinfo@taxed.ch

WhatsApp+41 79 910 77 87

Your client portalDocuments and filings

Video callBy arrangement

The channels

Which one to use

There is no live chat and no call centre. There are two people, and these are the ways to reach them.

Email — info@taxed.chThe main route. A reply within one business day, from the person who knows your file.WhatsApp — +41 79 910 77 87For a short question where a conversation beats an email. Answered during Swiss business hours.Your client portal — Documents and filingsUpload what we asked for, download what we filed. Nothing sensitive needs to travel by email attachment.Video call — By arrangementIncluded with Premium, and available to anyone mid-engagement when a document is easier shown than described.

What people ask

The six questions that come up most

Each one has a page that answers it at length, and none of them requires an account to read.

Where my return has got toWhat happens at each step, and what we need from you next Uploading and finding documentsThe portal categories, and what to do if something is in the wrong one A letter from the tax officeSend it over — working out what it means is part of the service A deadline I am not sure aboutWhich dates bind you, and which can be extended What I was quoted, and what I was invoicedThe quote is the invoice — if those two differ, tell us and we will fix it Who can see my documentsWhere your file is held and what we deliberately do not claim

What you can expect

One commitment, not a tier list

A reply within one business day. Not a faster reply for a more expensive package, and not an acknowledgement that promises a real answer later.

Tiered response times used to appear on this site — 24 hours here, 48 hours there — with nothing behind them. They were removed rather than reworded. There is one commitment because there is one queue: two people, reading their own post.

Free assessment — no obligation

Tell us your situation

A senior Swiss tax expert reads it personally and replies within one business day with a fixed price for your return.

Emanuel Flury

Founder & Senior Tax Consultant

Your return is prepared by a named senior consultant who stays with your file — not passed down to junior staff.

What you get either way

One dedicated senior expert, start to filing

Equity, foreign assets and property all in scope

We handle correspondence with the tax office

Fully digital process — file from anywhere

GDPR compliant, encrypted, and confidential

Response within one business day

Where people go from here

Answered alreadyThe questions that come up most, with straight answers Where your return isWhat happens at each step, and what we need next Start something newThe free assessment, and a fixed price within a day

Word photograph: Aare im Mattequartier in Bern (2019) by JoachimKohler-HB, CC BY-SA 4.0, via Wikimedia Commons.