Terms of Service

These Terms of Service ("Terms") govern your use of the services provided by Taxed GmbH ("Company", "we", "us", or "our"), a Swiss limited liability company registered under CHE-350.820.923 MWST, located in Biel/Bienne, Switzerland.

By accessing or using our tax consulting, tax preparation, and related services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you may not use our services.

Taxed GmbH provides tax consulting and tax return preparation services primarily for expatriates and individuals with international income residing in Switzerland. Our services include:

• Individual Swiss tax return preparation and filing
• Quellensteuer (withholding tax) adjustments and refunds
• Tax planning and optimization advice
• Assistance with international tax matters
• Communication with cantonal tax authorities on your behalf

As a client, you agree to:

• Provide accurate, complete, and timely information required for tax preparation
• Inform us of any changes to your personal or financial situation that may affect your tax return
• Review all documents and returns we prepare on your behalf before submission
• Respond promptly to our requests for additional information or clarification
• Pay for services in accordance with our agreed pricing
• Maintain confidentiality of your account credentials

Our pricing is transparent and clearly communicated before any services begin:

• All prices are quoted in Swiss Francs (CHF) and include applicable VAT
• Payment is due upon completion of services unless otherwise agreed
• We accept payment via bank transfer, credit card, and other methods specified on our website
• Additional services beyond the original scope may incur extra charges, which will be communicated in advance
• Refunds are provided according to our refund policy, available upon request

While we strive for accuracy and compliance:

• Our services are based on the information you provide. We are not liable for errors resulting from incomplete or inaccurate information provided by you.
• Tax laws and regulations may change. We provide advice based on current laws at the time of service.
• Our liability is limited to the fees paid for the specific service in question.
• We are not responsible for decisions made by tax authorities or changes in their interpretation of tax laws.
• We maintain professional liability insurance to protect our clients.

We treat all client information with strict confidentiality:

• All personal and financial information is protected under Swiss data protection laws
• Information is only shared with tax authorities as required for service provision
• We do not sell, rent, or share your information with third parties for marketing purposes
• Our full data handling practices are detailed in our Privacy Policy

We aim to provide timely service:

• Standard processing time is 2-5 business days after receiving all required documents
• Processing by Swiss tax authorities typically takes 2-6 months
• We cannot guarantee specific timelines for tax authority decisions
• Rush services may be available for an additional fee

These Terms are governed by Swiss law:

• These Terms shall be governed by and construed in accordance with the laws of Switzerland
• Any disputes shall be subject to the exclusive jurisdiction of the courts of Biel/Bienne, Canton of Bern
• We encourage clients to contact us directly to resolve any concerns before pursuing legal action

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the modified Terms. We will notify existing clients of material changes via email.